Succulent plants can be shipped without dying by avoiding giving them water before shipment. We make sure to not water our succulents before we package and ship them. Succulent do not need much water, they can go about 2 weeks in a package before needing any water. This is why shipping succulents is very easy and a common thing to do. They are also a very hardy plant, they won't suffocate during shipping. Also shipping takes only 1-4 days so it's not a long travel!
FAQ ( FREQUENTLY ASKED QUESTIONS )
How can succulent plants be shipped without dying?
Is ordering in the winter ok? Will the succulents freeze and die?
Yes, ordering in the winter is 100% safe and very common. Our succulents are packaged with crinkle paper, which helps keep them very warm. We have rarely any issues with delivering healthy succulents in cold weather/winter. Packages also stay in warehouses and not cold trucks outside during transit. The only issues that occur is when customers leave their package outside for more than 8+ hours after delivery.
How long does delivery take after I place an order?
After you place an order we try our very best to fulfill that order the same day, or the very next day. After fulfillment orders typically take 2-5 days to be delivered. We fulfill and ship orders Monday-Friday.
Are the succulents ok sitting in a box for a couple of days?
Yes, your succulents are ok sitting in a box for a couple of days. Succulents do not need much water to thrive or grow healthy, so they will not need any water during transit. Our packaging is very safe and secured using crinkle paper and a very tight, secured box causing no movement at all. We have a ton of positive feedback from customers who have purchased from us.
Do you offer refunds for dead or damaged succulents upon arrival?
Yes, all orders will include refunds for dead or damaged succulents upon arrival. In order for a refund to be granted we do require photos of dead or damaged succulents.
My succulents arrived and I am not sure how to grow these healthy. How can I make sure my succulents do not die?
Every order includes a free "grow and care guide" to help grow your succulents healthy and happy. You will receive a step-by-step guide on what to exactly do after your succulents arrive. You can also email us with any questions as well.
How often do I need to water my succulents?
It is best to water your succulent plants when the soil looks or feels very dry. Simply dig your finger into the soil or look closely at it. If the soil looks or feels very dry then you should water your succulents. Typically water them until water hits their roots towards the bottom of the pot.
Do I need specific soil for my succulent plants?
Yes, you will need cactus/succulent soil mix. We sell very good succulent soil mix here on our website. The soil we sell is used to grow and propagate all our succulent plants.
Can I grow my succulents indoors?
Yes, you can grow your succulents indoors. It's just very important that you follow our grow and care guide and give them plenty of sunlight to grow indoors.
I no longer want my succulents, can I return them?
Unfortunately, we do not accept returns. We do not accept returns because the return process takes a very long time, so the succulents will end up dying in transit. We only grant refunds for dead or damaged succulents once delivered.
Can I grow my succulents in the pot that they came in?
Yes, you can grow the succulents in the pot that they came in. However, you will notice that they will start to grow large and outgrow the 2 inch or 4 inch pot. You will need to repot your succulent in a larger pot in a couple months or so. It all depends on how quickly your succulent is growing.
Where are you located and where do you ship from?
We are located and ship from Vista, California.
Can I place my order whenever I want to?
Yes, you can place your order whenever you'd like.
Do you honor tax exemption?
Yes, if you are outside the states of CA, NJ, and OH you will not be charged sales tax. If you are located in those states and have a sales tax permit exemption, you will need to contact us via email and send us a copy to grant tax exemption.
How can I contact Ramsey Succulents?
To contact Ramsey Succulents you can call/text us at 949-241-9698 or email us @ ramseysucculents@gmail.com